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80% of Prospective Clients are within 5 miles of your Practice

GLOM

Question:

What are the very FIRST things that 90% of your new prospects will use to decide whether to dial the phone number of your Practice?

 

Answer:

The GMB Reviews and GMB Posts displayed on your Google My Business Page: (Google “veterinarian near me”. Select from Map Box.)

 

www.OnlyVMO.com :

  • Creates URL www.ReviewYourNameHere.com

  • Adds this URL to your client’s walkout invoices

  • Emails this URL to recently served clients

  • Monitors reviews on Google, Yelp (et al)

  • Prints a detailed report of reviews & feedback

  • Generates GMB Posts from clients’ feedback

 

Compare Your Google My Business Page to:

  • GMB Page www.OnlyVMO.Reviews/SAH  (copy /paste URL)

  • GMB Page www.OnlyVMO.Reviews/EGPC (copy /paste URL)

20 Reasons to Try VMO’s Review Service

  • 90 Day FREE trial. No Contracts. No Cancellation Fees.

[1]  90% of New Clients will investigate you via reviews generated by your Current Clients on Google, Facebook, and Yelp (et al)

 

[2]  80% of Non-Referred Prospects begin looking via Google using search phrases like “veterinarian near me” or “dog teeth cleaning near me” and then view the map box listings.  The higher your review rating and the number of reviews, the better chances are that you will be selected for further investigation.

 

[3] Typically, even Word-Of-Mouth Referrals investigate you via reviews generated by your current clients before calling.

 

[4] You are better off implementing a system that guides clients to write specific reviews for “dog teeth cleaning”, “spaying” (et al).

 

[5] When you get an unhappy client, you are much better having a system that encourages private feedback rather than a public negative review on Google, Facebook, Yelp (et al).

 

[6] If Prospects get turned off by negative reviews, they will not even bother to go to your website. (Reviews trump websites.)

 

[7] Prospects do not value testimonials that are published on your website very much (because they are selected by you).

 

[8] Optionally, Using your IDEXX software, VMO emails your recently served clients requesting that they answer one question.

 

[9] Optionally, VMO will reply to all reviews.

 

[10] VMO’s Review Generation and Monitoring Service will  prove to be your best marketing investment

 

[11] Your Google My Business Page (your listing that appears in the 3-pack map box) is NOW more important than your website. However, you aren’t doing anything to increase the odds that you will appear in the first page results.

If there are more than 3 DVMs in a 5-mile radius within the location of the search for “veterinarian near me” only the “BEST 3 DVMs” will be listed on the first page 3-pack map box.  If you want to invest in paid Google Ads, VMO can get your Practice Name to frequently appear at #1 top slot that is reserved for paid Google Ads in the map box ahead of the “BEST 3 DVMs”.

If you don’t pay Google, you need to increase the odds that your Google My Business Page will frequently appear in the “BEST 3 DVMs” list by optionally hiring VMO to implement:

a) a weekly stream of fresh 5-STAR reviews

b) a weekly stream of fresh posts to your Google My Business Page

c) a monthly adding of fresh photos  to your Google My Business Page

d)a monthly updating of the “Questions & Answers” section

[12] You would like to be notified immediately when you get a VERY NEGATIVE review so that you can respond ASAP.

[13] You  would like a monthly report of the number & ratings of all new reviews generated every month on Google,

[14]  You are “flying blind” with your online marketing.

Google Analytics from your Website & VMO’s Review monitoring reports:

a)  a tally of visitors to your website

b) an average of how long a visitor stays or  immediately leaves

c) your tally of reviews and average star rating across all review sites

[15] The Cost Review Generation & Monitoring from VMO starts at $29 a month and optionally adds services [11] to [14].

[16]   You are not comfortable asking your clients face-to-face to  write reviews.

I know how you feel:  You have provided excellent service at a very fair price. Probably less than one out of every 100 satisfied clients that visit your Practice will write a 5-star review. However the one malcontent in 1,000 will write a diatribe and spread it all over the Internet. It happens.

Therefore, VMO provides a link to be placed at the bottom of each invoice and optionally emails recently served clients requesting that they answer one question at this link..

You do not ask your clients but VMO generates a stream of reviews.

[17]   You pray that the aforementioned “One-In-1,000-Visit” Malcontent will just quietly disappear and not return.

Malcontents often write reviews: I have read negative online reviews that were libelous, visceral and just plain lies.  Google refuses to remove the reviews and Google cannot be sued (Section 230 of the Communications Decency Act).  Even worse, I have read reviews that got the wrong Practice or decided after years since the last visit to write a negative review to boost their review count for Google Local Guides (or Yelp Elites). Therefore, VMO continually generates new positive reviews that flush the negative reviews downstream.

Unfortunately, many prospects tend to “Sort by Lowest Rating First” in order to get the dirt on your Practice. Therefore, VMO will continually monitor and respond to all negative reviews with your side of the story.

[18] You don’t want the hassle of always monitoring reviews.
[19] You don’t want to respond to negative reviews.
[20] Even if you wanted implement Reasons #1 thru #19, you just DO NOT have the time.

Do you know how much a BAD review costs?

  • I don’t know either. I am sure it costs you money:

One of my clients has 156 Google reviews for an average of 4.8 stars:

  • 1-Star reviews (BAD)                           2
  • 2-Star reviews (BAD)                          3
  • 3-Star reviews (Fair)                            1
  • 4-Star reviews (Good)                          4
  • 5-Star reviews (EXCELLENT )    146

Just pretend you are a prospective pet owner. Would you wade through 146 Excellent 5-Star reviews or would you “Sort by Lowest Rating First” in order to read the BAD reviews?  Myself, I would want to know what went wrong and why.

Therefore, VMO will continually monitor and respond to all BAD reviews with your side of the story. FOR EXAMPLE :

 

1-Star on Google August 2020 à  Marjorie H*** :    Had me sit 2 and 1/2 hours then told me they could not see my dog do to not meeting certain criteria

 

(Response written by VMO telling your side of the story)

 

Hi Marjorie, we think you have the WRONG ANIMAL HOSPITAL:  First, we are “by appointment only” and diligently try to see our clients at the scheduled time of their appointment. Recently, when we installed our  new computer system, we even expanded the time allotted for scheduled appointments to ensure that we would stay on schedule. Second, we could NOT find your name in our computerized scheduling system or anywhere else.  If a client has an appointment at a certain time and date, the client VERY RARELY has to sit and wait for over 10 minutes.

 

1-Star on Google August 2020 à  Nick G****:  Was rejected for an emergency walk in

 

(Response written by VMO telling your side of the story)

 

Hi Nick, we are sorry but we were COMPLETELY BOOKED SOLID with scheduled appointments. Therefore, we could not accept a NEW client on an “emergency walk-in” basis. (There are walk-in emergency clinics in the area where you can just sit and wait and wait…)  It would not have been fair to our current clients with their scheduled appointments and our current client emergencies.   We are “by appointment only” and diligently try to see our clients at the scheduled time of their appointment. If a client has an appointment at a designated time and date, the client VERY RARELY has to sit and wait for over 10 minutes.

 

 

 

 

Call Ed@OnlyVMO.com  at 888-860-5807.